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Please let us know if you have questions not listed on this page. 

Do you offer family plans or corporate discounts?

We do offer corporate discounts for local businesses that we have partnered with. Please see our "Corporate" page for a list! Proof of employment (a paystub) is required. If your employer is not listed, feel free to have them reach out to us to discuss a partnership.

We do not currently offer family plans, only individual memberships.


Are you hiring? How can I apply?

If we are currently accepting applications, we post all open positions for customer service and custodial staff on Indeed and we also often post hiring needs on our social media pages. 

If you are a certified group fitness instructor, please email to inquire to teach classes at our clubs. We are open to classes that we don't yet offer as well!


How do I book a tour?

Drop by any time after 7am for a tour of the facilities - no need to book in! 


Do you offer day passes or free trials?

Our day passes are just $12 per day before tax. All group fitness classes are included! Photo ID is required.

We do offer a 10-day money back guarantee so it is risk-free to join and try the clubs. We offer a full refund if the membership is cancelled within the first 10 days after joining.


How old do I have to be to use the clubs?

13 or older. Anyone under 18 must have a parent or guardian sign a consent form during the sign-up process or upon first visit. ID is required!


What do I need to bring to join?

Please bring valid photo ID and your banking information, which is required for all members. A banking app, blank cheque, or direct deposit form is sufficient! A credit card can be added as a back-up method only. 


Do I have access to both locations? Are classes included?

Yes! You can use either of our London locations, and all group fitness classes are included, such as hot yoga, cycling, AquaFit, and more!


Can I pause my membership?

Yes, we offer holds for a limited time per year. A service fee applies. Please sign the hold request form at the front desk at least 5 business days prior to an upcoming payment - we cannot backdate holds. Membership time paid ahead or upfront is non-refundable. 


How do I cancel my membership? 

If your memberships is no-commitment, you can cancel anytime by providing your signature 30 days ahead of time at the front desk. Please note - any membership time paid ahead or upfront is non-refundable. If you submit your cancellation notice while you are in a 12-month commitment membership, your membership will expire at the end of your commitment period. 


Do you offer personal training?

We allow certified personal trainers to rent our facilities to offer their own training services. Please see our personal training page for a list of current trainers and their contact info!

Interested in becoming a trainer?

Please email for rental contract information! We are currently accepting new trainers and we would love to help you expand your business to our thousands of members.


How can my business, sports team, or organization be added to your corporate wellness program?

Please email for partnership opportunities. We generally require a minimum of 15 individuals to be considered for a group discount. 


Do you have a pool only membership?

We do not have a pool-only membership, but the pool is included in the regular membership price!

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